Zoom is a very popular video conferencing software, which helps users hold online meetings, join webinars and chat with other users remotely. And some companies keep in touch with their remote customers through Zoom which is quite useful for them. But sometimes Zoom users face some types of errors out of which Zoom Error code 10004 is a common error.

In this article we will look at the possible solutions for Zoom Error Code 10004. So let’s get started:

First we will see what causes zoom error code 10004.

Zoom Error Code 10004 appears when users install Zoom app or don’t update their existing app or forget to update. This requires specific troubleshooting steps to resolve. Error code 10004 in Zoom usually indicates a problem when their desktop client, especially on macOS, fails to auto-update. The bug could disrupt normal Zoom functionality by preventing users from updating to the latest version, which may include important security patches, feature enhancements and bug fixes.

Common Cause and Solutions:

Identifying the typical reasons behind the occurrence of this error.

1. Check Your Internet Connection

A stable internet connection is required for Zoom to work. Because a weak internet connection causes error code 10004 on Zoom. So make sure that your internet is working perfectly so that you don’t face anything else. If the problem persists, consider switching to a different network or resetting your router and restarting the modem. This will solve your internet problem.

2. Update Zoom to the Latest Version

Older software often prevents bugs and vulnerabilities that can cause errors like 10004. Update your Zoom application to the latest version to take advantage of bug fixes and performance enhancements.

3. Disable Firewall and Antivirus Temporarily

Firewalls and antivirus software sometimes limit Zoom’s functionality excessively, causing error code 10004. Temporarily disable these security software and check if the error persists. You can re-enable them after the problem is resolved.

4. Close Conflicting Applications

Other applications running concurrently with Zoom can interfere with its operation, causing various errors, including 10004. If you encounter error code 10004 while using Zoom, close all unnecessary system applications and refresh your PC two or three times.

5. Restart Your Device

Sometimes your system overheats due to many reasons. So restarting your device is an easy and effective troubleshooting step. It helps to refresh system settings and resolve temporary errors that are causing error code 10004.

6. Reinstall Zoom

Hope you have benefited from the previous step. If you still get the Zoom error, the Zoom application needs to be reinstalled.

For Window:

Open the “Control Panel” from the Start menu.

Select “Programs” and then “Programs and Features.”

Find “Zoom” in the list of installed programs and Right-click on “Zoom” and select “Uninstall.”

Follow the on-screen prompts to complete the uninstallation process.

Once Zoom is uninstalled, download the latest version of the Zoom app from the official Zoom website (https://zoom.us/download) or from the Microsoft Store.

Run the installer and follow the prompts to reinstall Zoom on your computer.

For macOS:

• Open Finder and navigate to the “Applications” folder.
• Find the Zoom app in the list of installed applications.
• Drag the Zoom app icon to the Trash or right-click on it and select “Move to Trash.”
• Enter your administrator password if prompted.
• Empty the Trash to complete the uninstallation process.
• After uninstalling Zoom, download the latest version of the Zoom app from the official Zoom website (https://zoom.us/download) or the Mac App Store.
• Open the downloaded file and follow the on-screen instructions to install Zoom on your Mac.

For Android:

• Open the “Settings” app on your Android device.
• Go to “Apps” or “Applications Manager.”
• Find and tap on “Zoom” in the list of installed apps.
• Tap “Uninstall” and confirm when prompted.
• Once Zoom is uninstalled, open the Google Play Store.
• Search for “Zoom Cloud Meetings” and reinstall the app.
• Open the app and log in to your Zoom account if necessary.

Result

By following the comprehensive troubleshooting steps outlined above, you can effectively diagnose and resolve this error, restoring smooth functionality to your Zoom sessions.